Privacy policy

Who we are

This policy explains how Intellogi Technologies (“Intellogi”, “we”, “us”) handles personal data. We are the controller of the personal data described here.

INTELLOGI TECHNOLOGIES LTD., company number 15973922, registered in England and Wales. Registered office: 86 Copal House, 25 Minnie Baldock Street, London E16 1DT, United Kingdom. Email: nihal@intellogi.com.

What this policy covers

It covers two things:

• this website, intellogi.com; and
• Intellogi’s WhatsApp messaging tools, which connect our own WhatsApp Business number to the WhatsApp Business Platform provided by Meta. This includes the Meta app registered to us as “intellogi-wassap-assistant”.

Data we collect on this website

The website has no account system, no contact form and no advertising or analytics cookies. Our hosting provider, Vercel, processes standard technical data such as IP address, browser type and the pages requested, in order to deliver the site and keep it secure. If you email us, we receive your email address and whatever you choose to write.

Data we collect through WhatsApp

When you exchange messages with Intellogi’s WhatsApp Business number, Meta passes the following to our systems:

• your WhatsApp phone number and profile name;
• the content of the messages you send us and that we send you, including any media or files;
• timestamps and delivery and read status; and
• when the number is first connected, a one-time copy of up to 180 days of earlier one-to-one chats on that number, as provided by Meta’s history sync.

We do not receive WhatsApp group chats, calls or status updates. We only receive conversations with our own business number. We do not access your other WhatsApp chats or your contacts.

How we use it

• to keep a record of business conversations with us;
• to file each conversation under the right project and produce internal summaries for Intellogi staff;
• to draft replies, which a person at Intellogi reviews before they are sent; and
• to respond to you and provide the services you ask us for.

Our legal bases under UK GDPR are our legitimate interest in running and following up our business correspondence, and taking steps at your request before or under a contract with you. We do not sell personal data, and we do not use it for advertising or to build marketing profiles.

Who we share it with

We use the following service providers, each acting on our instructions:

• Meta Platforms, which operates WhatsApp and the WhatsApp Business Platform. Meta’s own handling of your data is set out in the WhatsApp privacy policy.
• Google Cloud, which hosts the server that receives and stores WhatsApp messages, in the United States (us-central1).
• Anthropic, whose Claude AI model we use to summarise conversations and draft replies. Anthropic processes message content to return a result to us.
• Vercel, which hosts this website.

Some of these providers process data outside the United Kingdom, including in the United States. Where they do, we rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum to the EU standard contractual clauses. We may also disclose data where the law requires it.

How long we keep it

We keep WhatsApp conversation records for as long as we have a working relationship with you, and no longer than 24 months after your last message to us, unless the law requires us to keep them longer. Website server logs are kept by Vercel under its standard retention periods.

How we protect it

Messages are received over encrypted connections, every incoming webhook is checked against Meta’s signature, and access to the stored data is limited to Intellogi staff who need it.

Your rights

Under UK data protection law you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or transfer it to someone else. To make a request, email nihal@intellogi.com. We reply within one month. To have your WhatsApp data deleted, follow the steps on our data deletion page.

You can also complain to the Information Commissioner’s Office at ico.org.uk.

Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect their data.

Changes

If we change this policy, we will update the date at the top of this page. Our terms of service explain the rules for using our website and WhatsApp channel.